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其實作為一位PM, 可能比其他團隊成員來的更需要持續不段地提升自己的技能組合(Skill Set), 因為團隊成員中的領域專家, 之所以稱作"領域專家", 想必就是應該會持續待在該領域的人, 可是一個PM不太容易只負責特定領域的專案, 尤其在大型的SI系統整合公司, 各種上山下海的專案類型都有, 沒有選擇戰場的權利, 反過來說也還是呼應的上一篇聊到的, PM要能持續成長, 應對變化, 也因此專案管理學會(Project Management Institute, PMI)在幾年前根據研究結果, 重新整理了一個PM所應該持續發展的"人才技能三角" (Talent Triangle), 主張了因為時代的持續進步讓專案越來越複雜, 只會技術(Technical)範疇的技能已不足以應付未來趨勢, PM應加強發展"領導力"(Leadership)與"商業智慧"(Business Intelligence)的領域方向, 也因此規定包含Renew的PDU需要根據這三類做區分, 以下就重點整理這三大領域所提到的要點做分享:

1. Technical Project Management Domain expertise (領域專業)

   • Agile practices
   • Data gathering and modeling
   • Earned value management
   • Governance (project, program, portfolio)
   • Lifecycle management (project, program, portfolio, product)
   • Performance management (project, program, portfolio)
   • Requirements management and traceability
   • Risk management
   • Schedule management
   • Scope management (project, program, portfolio, product)
   • Time, budge and cost estimation

2. Leadership Competency in guiding and motivating (引導與激勵)

   • Brainstorming
   • Coaching and mentoring
   • Conflict management
   • Emotional intelligence
   • Influencing
   • Interpersonal skills
   • Listening
   • Neogotiation
   • Problem solving
   • Team building

3. Strategic and Business Management Business oriented (商業導向)

   • Benefits management and realization
   • Business acumen
   • Business models and structures
   • Competitive analysis
   • Customer relationship and satisfaction
   • Industry knowledge and standards
   • Legal and regulatory complicance
   • Market awareness and conditions
   • Operational functions (finance, marketing)
   • Strategic planning, analysis, alignment

其實Talent Triangle在三大方向之下又洋洋灑灑地列出了31個次領域, 我感覺每一個也都是大題目, 而在2019年時, PMI配合數位轉型所需的數位技能(Digital Skill), 又發明了一個新名詞 - "專案管理技術商數" (Project Management Technology Quotient, PMTQ), 來闡述PM需持續成長的意圖, 然而這個商數不像IQ有定量Index, 反而像是EQ般的定性屬性, 只強調TQ的重要!所以說培養一個專業PM實在不容易, 因為需涵蓋廣泛的技能範疇, 真可謂超級綜合性的職業!